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Unit 04-Customer service in aviation (F/503/9674)
This unit aims to prepare you to be able to deal effectively with customer complaints and incidents.
Copyright © 2026
Consonant
What is a consonant?
There are 26 letters in the alphabet
5 of these- A, E, I, O, U are vowels
All of the other letters are consonants
So, the consonants in the English language are:
B, C, D, F, G, H, J, K, L, M, N, P, Q, R, S, T, V, W, X, Y, Z
Vowel
What is a vowel?
There are 26 letters in the alphabet
5 of these- A, E, I, O, U are vowels
All of the other letters are consonants
So, the vowels in the English language are:
A, E, I, O, U
10 most misspelled homophones…
1. too
2. there
3. their
4. it’s
5. our
6. they’re
7. know
8. you’re
9. where
10. which
Here are a list of contractions for you…
are not =
aren’t
is not =
isn’t
we are =
we’re
cannot =
can’t
it
is
=
it’s
we have =
we’ve
could not =
couldn’t
it has =
it’s
we will=
we’ll
did not =
didn’t
it will=
it’ll
we would =
we’d
do not =
don’t
must not =
mustn’t
we had =
we’d
does not =
doesn’t
she is =
she’s
were not =
weren’t
had not =
hadn’t
she has =
she’s
what is =
what’s
have not =
haven’t
she will =
she’ll
where is =
where’s
he is =
he’s
she would =
she’d
who is =
who’s
he has =
he’s
she had =
she’d
who will =
who’ll
he will =
he’ll
should not =
shouldn’t
will not =
won’t
(irregular)
he would =
he’d
that is =
that’s
would not =
wouldn’t
here is =
here’s
they are =
they’re
you are =
y
ou’re
I am =
I’m
they have =
they’ve
you have =
you’ve
I have =
I’ve
they will =
they’ll
you will =
you’ll
I will =
I’ll
they would =
they’d
you would =
you’d
I would =
I’d
they had =
they’d
you had =
you’d
I had =
I’d
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Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
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Seychelles
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Suriname
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Swaziland
Sweden
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Tanzania, United Republic of
Thailand
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